Shipping

Shipping-Explained

COVID-19 SHIPPING DELAYS

We’re experiencing significant delays with our delivery companies due to limited flights, social distancing requirements and increased parcel volumes.

Orders that are classified as Free Shipping and sent via Standard Post or in Fastway satchels, in some cases, have been delayed by up to 3 weeks. Express Post orders are also affected by the delay and are not next day delivery to Metro areas.

Please select the UPGRADE SHIPPING option on the checkout page so we can ship your order in a Startrack Air satchel which is currently the fastest option. Please note that we cannot guarantee that it will arrive within the usual overnight time frame.

Please do not order online if you are expecting delivery within normal time frames. We do not refund/cancel/compensate postage for orders that have been delayed in delivery during Covid-19.

Thank you for your patience and understanding.

Our aim is to provide fast and efficient delivery services to customers wherever they are in Australia. We pride ourselves on fast turnaround times, all orders placed before 2pm AEST Monday-Friday will be shipped same day*, orders placed after 2pm AEST will be shipped the next business day.

We ship with Fastway, Startrack Courier and Australia Post. Fastway is our preferred courier.

We provide tracking numbers for all orders at the end of each business day. These can be found in your shipment confirmed email.
To track your order please go to the relevant websites below:
Startack: www.startrack.com.au
Fastway: www.fastway.com.au/
Australia Post: www.auspost.com.au/

Please note that some orders may be held until the next day for shipping due to various reasons as listed below:

  • Package orders where Zip, Afterpay or Humm have been selected, these will not ship until we have settlement confirmation from the companies to ship. Usually this will be 1 day after the order is placed, this is due to the possibility of an order being cancelled between the time of us shipping the order and then the order settling with the stated companies.
  • We will on occasion hold off sending some of the Flat rate shipping options ($9.50 rate or free shipping on orders over $120) where Fastway courier will be a faster option than Auspost. These orders will be booked in and sent with the fastest of the two shipping options.

Free Shipping

Order Over $120 of products to receive FREE SHIPPING * (Excluding Mugs, Heat Presses and Bulky Products).

  • Free Shipping does not include boxes of mugs. Please refer to product page to calculate shipping based on location.
  • Free Shipping does not include Heat Presses. Please refer to product page to calculate shipping based on location.
  • Bulky items, if your order exceeds the maximum volume for free shipping we will contact you to discuss the payment.
  • Your order will be shipped with Fastway Couriers (Our preferred courier) or Australia Post (standard post not express) . (NT Orders will be shipped via Australia Post Only).
  • You can select to upgrade your shipping to our $20 courier/express rate and we will use the fast option of these to get your order to you.
  • We will email you  a tracking number to follow the progress of your order.
  • Please do not use PO Boxes or Parcel Lockers.

15 Plus A4 Sheets Vivid Flex Heat Transfer Vinyl AND A4 Adhesive Vinyl Sheets receives FREE SHIPPING

Please note some orders for A4 sheets of vinyl may be sent Fastway courier depending on the weight of the order.

  • Free shipping is void when other products are added (blanks, heat presses, accessories).
  • Your order will be shipped with Australia Post or Fastway Courier. (NT Orders will be shipped via Australia Post Only).
  • You can upgrade your shipping to Startrack courier at checkout.
  • We will email you with a tracking number to follow the progress of your order.
  • Please do not use PO Boxes or Parcel Lockers.

Heat Transfer Papers receive FREE SHIPPING * (excluding Sublimation Paper)

  • Free shipping is void when other products are added (Sublimation paper, blanks, heat presses, accessories, some vinyl combinations).
  • Your order will be shipped with either Australia Post, Startrack or Fastway Couriers. (NT Orders will be shipped via Australia Post Only).
  • We will email you a tracking number to follow the progress of your order.
  • Please do not use PO Boxes or Parcel Lockers.

Standard Shipping

All Orders under $50*

  • A flat rate of $9.50 applies to all orders under $50.
  • Your order will be shipped with Fastway Couriers or Australia Post. (NT Orders will be shipped via Australia Post Only).
  • Please note at times some orders may be held off to be shipped the next day if Fastway will be a faster option than Auspost.
  • Please do not use Parcel Lockers or PO Boxes in case we need to use a courier.
  • * This does not apply to heavy and bulky items. If your order exceeds the maximum weight for Fastway or Australia Post, the package will need to be shipped with Startrack. We will contact you to discuss extra payment for the package.

Premium Shipping

All Orders between $50-$120 (Except for Transfer Papers, Mugs, Heat Presses)

  • A flat rate of $20.00 applies.
  • Your order will be shipped with Startrack (the fastest way possible). (NT Orders will be shipped via Australia Post Only).
  • Please do not use Parcel Lockers or PO Box.

Upgrade Shipping to Startrack Courier

  • A flat rate of $20.00 applies.
  • Your order will be shipped with Startrack Courier.

Sublimation Mugs

The cost per carton is dependent on your location in Australia. Please see locations and costs below:

  • NSW METRO + $20.00
  • NSW COUNTRY + $30.00
  • VIC METRO + $30.00
  • VIC COUNTRY + $35.00
  • QLD METRO + $30.00
  • QLD COUNTRY + $35.00
  • TAS METRO + $50.00
  • TAS COUNTRY + $45.00
  • SA METRO + $40.00
  • SA COUNTRY + Contact us for quote
  • NT + Contact us for quote

Heat Presses

 

Please refer to the product page for shipping costs of each heat press.

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